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Nov 28, 2023

Building community both in your business and with your customer community is essential. I see community as “common unity.” Everyone in a community has something they care about and we want to be part of that. It’s good for employees and good for customers.

 ~ Kevin Nolan

By their nature, entrepreneurs often start their businesses alone, taking on many roles as they try to build their companies into sustainable, viable organizations.

But going it alone, without recognizing the need for a community of support–and for building a community of support for employees–can stop an entrepreneur’s dream in its tracks.

Kevin Nolan is the founder of Nolan Painting and Nolan Consulting and author of the new book Organizational Muscle. Started to make money while he was in college, Kevin has built Nolan Painting into the nation’s largest and most successful family-owned residential painting company.

Along the way, he’s learned powerful lessons, many of which dovetail with the Brilliantly Resilient tenets of building both a professional and personal foundation on a clear values system. Kevin’s success begins with the values he believes in as an individual and makes a part of his business, and which his employees share as well. Citing community as a primary value, Kevin makes certain to imbue his office culture and community outreach with a sense of community building, creating employee and customer loyalty in the process.

Be sure to check out Organizational Muscle for dynamic tips and practical strategies for building a business. And listen to Kevin’s episode of the Brilliantly Resilient podcast for these additional bits of brilliance:

  • The way to build Organizational Muscle starts with 3 things: mission, vision, values, repeat.

  • If you’re not putting the culture in your company, someone else is.

  • You have to work as a team within your business. Human beings work together; make your business a place of collaborative opportunity for everyone.

  • Be careful of Hourglass management. That’s when you set yourself up to have to approve each grain of sand as it falls through. The only way to succeed is to get out of the hourglass; get others involved so you aren’t constantly overwhelmed. 

  • Organization muscle is building a team, working together and building strength and endurance with routines. Routines are grounding.

Let’s be Brilliantly Resilient together!


Mary Fran & Kristin